MP to tackle RBS over ‘baffling’ mobile service cuts

Lesley Laird MP will call on RBS bosses to reverse surprise cuts to mobile banking services at a crunch-meeting this week.

The RBS cuts, which are due to come into effect on April 30, will hit customers in nine locations across the Kingdom, including Cowdenbeath, Kelty, Dalgety Bay and Burntisland.

Cowdenbeath, where the last bank in town – Bank of Scotland – closed in February, is particularly affected, with visit time being slashed from 150 minutes to 90 minutes.

Elsewhere, Kelty drops from 90 minutes to 60 minutes, Dalgety Bay 150 to 135 minutes and Burntisland from 40 minutes to 30 minutes.

Lesley, MP for Kirkcaldy and Cowdenbeath, said: “RBS’ executives made a commitment to increase the number of mobile banking vans when they appeared at the Scottish Select Committee in January.

“It’s absolutely baffling, therefore, that just three months later RBS is cutting mobile banking time available to customers already suffering due to branch closures.

“I will be meeting Les Matheson, Chief Executive of Personal Banking at RBS on Friday, when I will make clear that this level of service is unacceptable and I’ll also be pushing for this change to be reversed.

She added: “Despite being a bank which is a 71 per cent owned by the taxpayer, it’s extremely disappointing that RBS is failing to stand by its customers.

“I’m not going to simply stand by and watch that continue.”