Santander to close Kirkcaldy branch

Santander has announced its Kirkcaldy High Street branch will close on June 13, 2019, resulting in an unspecified number of job losses.
The decision, which followed an internal review, was communicated to Lesley laird MP for Kirkcaldy and Cowdenbeath today (Wednesday).
The bank stated that 87 per cent of customers were using “a variety of ways” to complete their banking, with 51 per cent making transactions online or though mobile or telephone banking.
Following the closure, Santander customers wishing to use the nearest branch will need to travel to Dunfermline.
Lesley Laird said: “This is yet another blow for Kirkcaldy High Street and for staff, but it also raises wider concerns given my dealings with Santander over recent months.
“While the bank states 51 per cent of customers at the branch use alternative forms of banking, a significant number cannot or choose not to.
“I’m still having ongoing dialogue with Santander to reimburse Kirkcaldy customers who lost nearly £300k last summer due to Automated Push Payment (APP) fraud over the phone.
“I have consistently expressed my concerns about the speed and scale of bank branch closures and the push to drive customers to mobile and on line solutions. While technology is undoubtedly changing the way we bank, It is imperative that the pace of that change can be met by fit for purpose security systems for these methods of banking.
Customers must have the same assurances that bank security systems can cope, and that they can continue to have the same confidence in the system that they have come to expect through the branch banking network. Time will tell.
“I’m due to speak to senior representatives at Santander next week and I’ll be raising these points.”